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Frequently Asked Questions
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What is your Shipping Policy?
Standard shipping charges are for orders that are to be shipped to non-PO Box addresses within the 48 continental states of the United States of America. For orders outside this area an adjusted shipping rate will be charged (This includes APO/AE, international, AK, PR, HI, etc). Please contact us for a shipping quote before purchasing. Most US orders will ship via USPS Priority, UPS Ground, or FedEx Ground. Actual shipping fees are non-refundable regardless of the shipping fee charged (even if we offer free shipping). In the case of a return or exchange, the actual shipping fees will be used, NOT the ones charged. Please also note that we can only ship to the address provided by PayPal or the credit card billing address for security reasons.
Do you ship internationally?
Yes
What is your Return Policy?
All returns and exchanges must be sent back with appropriate RMA documentation. High Performance Outlet, LLC is not responsible for any returns sent without proper documentation. All returns are subject to a 25% restocking fee and High Performance Outlet, LLC is not responsible for ANY shipping fees. Please note that the actual shipping fee we paid is non-refundable regardless of the shipping fee we charged.
What Customer Service help do you offer?
If you have any questions or concerns, please feel free to email us at Support@HighPerformanceOutlet.com! Our mailing address is: High Performance Outlet 40900 Bemis Rd Belleville, MI 4811 (Note: In order to properly handle any returns or exchanges, please contact us for proper documentation before shipping us anything. This will help us speed up the process for you!)
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